T-Mobile advises 15 Mil customers affected by the Experian breach to use Experian’s ProtectMyID service

From time to time there is a WTF Moment when you ask yourself: Is he kidding?, Is he stupid?, or Does he really think that everyone else is stupid?


T-Mobile CEO on Experian’s Data Breach

The investigation is ongoing, but what we know right now is that the hacker acquired the records of approximately 15 million people, including new applicants requiring a credit check for service or device financing from September 1, 2013 through September 16, 2015. These records include information such as name, address and birthdate as well as encrypted fields with Social Security number and ID number (such as driver’s license or passport number), and additional information used in T-Mobile’s own credit assessment. Experian has determined that this encryption may have been compromised. We are working with Experian to take protective steps for all of these consumers as quickly as possible.

Obviously I am incredibly angry about this data breach and we will institute a thorough review of our relationship with Experian, but right now my top concern and first focus is assisting any and all consumers affected. I take our customer and prospective customer privacy VERY seriously. This is no small issue for us. I do want to assure our customers that neither T-Mobile’s systems nor network were part of this intrusion and this did not involve any payment card numbers or bank account information.

Experian has assured us that they have taken aggressive steps to improve the protection of their system and of our data.

Anyone concerned that they may have been impacted by Experian’s data breach can sign up for two years of FREE credit monitoring and identity resolution services at www.protectmyID.com/securityincident. Additionally, Experian issued a press release that you can read here, and you can view their Q&A at Experian.com/T-MobileFacts.

The part that makes me laugh here is that Protect My ID is a part of Experian.


And here is what they protect:

We offer multiple layers of protection and are backed by Experian® – a name you can trust.

  • We scan the Internet for unauthorized use of your SSN and credit cards

  • We monitor your credit daily and alert you when key changes are found

  • If your wallet is lost or stolen, we help you notify your creditors to get new cards

  • You are backed by our $1 Million Identity Theft Insurance Coverage.1

  • A Fraud Resolution Agent is assigned immediately to work closely with you to resolve any identity issues

Who is crazy enough to give their stolen credentials to be monitored by the company who was hacked?  Crazy…


Playing devil’s advocate:

Was this hack arranged so that they get more customers on the long term ?

I give this CEO maximum 1 month until he is forced to step down.



To all T-Mobile customers out there:

STOP being victimized by Experian and their ProtectMyID company!

If you want a real identity protection let some experts do it. One of them is ID Watchdog.

(No, I am not an affiliate. I just know that these people are serious about what they are doing)

© Copyright Sorin Mustaca, All rights Reserved. Written For: Sorin Mustaca on Cybersecurity

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About the Author

Sorin Mustaca
Sorin Mustaca, (ISC)2 CSSLP, CompTIA Security+ and Project+, is working since over 20 years in the IT Security industry and worked between 2003-2014 for Avira as Product Manager for the known products used by over 100 million users world-wide. Today he is CEO and owner of Endpoint Cybersecurity GmbH focusing on Cybersecurity, secure software development and security for IoT and Automotive. He is also running his personal blog Sorin Mustaca on Cybersecurity and is the author of the free eBook Improve your security .
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