“Independent” support hotlines and how to deal with them (updated: who is in the picture?)

I got contacted by “Anatha anatha”, a support specialist ( :))) – can’t stop laughing) who is offering “free” support to Avira Antivirus customers.

As the description says, they are “an independent Support Provider for Avira Antivirus” and they have a free telephone number (+ 49-800-181-0338) for all customers in Germany.

A simple search for that number gives you: A LOT of activity online.

There are videos on Youtube, there are pictures on Flickr and there is even a website: http://www.supportaviranummer.com

If you look at this website, it is half in German and half in English.

Yes, they even have a Refund Policy : http://www.supportaviranummer.com/refund-policy.html

So, if it is “free”, why is there a refund policy? 🙂

 

If you look at the whois information, you see that it is actually owned by an Indian company “Y.E.C.A. COMPUTERS”:

Registrant Name: Y.E.C.A. COMPUTERS
Registrant Organization: Y.E.C.A. COMPUTERS
Registrant Street: 111, SHIVPURI, PATEL NAGAR, NEAR CENTRAL BANK OF INDIA
Registrant City: Kanpur
Registrant State/Province: Uttar Pradesh
Registrant Postal Code: 208007
Registrant Country: IN
Registrant Phone: +91.8081810673
Registrant Phone Ext:
Registrant Fax: +91.8081989024
Registrant Fax Ext:
Registrant Email: 

The domain is fresh:

Creation Date: 2018-03-30T14:28:49Z
Registrar Registration Expiration Date: 2019-03-30T14:28:49Z

 

 

So, why are they doing that?

Are there also such services for other AV producers?

Let’s see:

http://supportsymantecnummer.com/ : NO

http://supportbitdefendernummer.com/ : NO

http://supportkasperskynummer.com/ : NO

http://supportmcafeenummer.com/ : NO

… well … I guess Avira deserves special attention.

 

 

As for the nice lady in the picture, it is just stock photo. On the website above there are even more of these.

Update: This is actually the known actress Bettina Zimmermann and the photo is taken from here: https://www.gala.de/stars/party/preisverleihung–deutscher-filmpreis-2008_20385728-20385642.html

 

What did I do with the LinkedIn request? Report as fake and Block!

 

© Copyright 2018 Sorin Mustaca, All rights Reserved. Written For: Sorin Mustaca - Security & Technology

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